January 31, 2006

WNCC Announces Customer Service Program

Employees who exhibit superior customer service skills can advance quickly in the business world. Many large companies point to customer service as their number one reason for success. Western Nevada Community College recognizes this need in the business community and has developed a new 30-credit Certificate of Achievement program in customer service, with the first classes this spring at WNCC Fallon.

The new program will offer students business courses with a special focus on customer service. It is designed to develop vital skills for success in all facets of business and industry by emphasizing effective communication, problem solving, and customer satisfaction.

Structured in a modular format, students who choose four, eight, or all 12 credits of the specialized customer service classes will receive certificates of completion which will document their progress and provide proof of job skills as they move through the program. The new classes can be also applied to other WNCC business degrees.

Upcoming classes include:

Effective Listening First Impressions (BUS 114B, call #17087, Sec. F01) is offered Tuesday-Friday, Feb. 14-17, from 1-4:45 p.m. The one-credit class will introduce students to the importance of effective listening and first impressions in the workplace. It will focus on evaluation and development of methods and goal-setting techniques for career success.

Resolving Customer Complaints (BUS 118B, call #14021, Sec. F01) is offered Tuesday-Friday, March 14-17, from 1-4:45 p.m. The one-credit class will cover the importance of recognizing, resolving and preventing customer complaints. It will focus on the development of constructive techniques to interact with customers who have complaints.

Cost for each class is $54.75. A full class schedule is available on campus or online at www.wnc.edu. Information: WNCC Fallon at 775-423-7565.

For additional information, please contact:
WNC Information and Marketing Services
2201 W. College Parkway
Carson City, NV 89703
Phone: 775-445-3234
Fax: 775-445-3198
E-mail: info_desk@wnc.edu

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